To provide suggestions, feedback or just general comments, please use one of the following forms below. Please be sure to enter in data for all of the required fields. Required fields are denoted by the asterick (*).
If you have a question regarding an order that you have already placed, please submit your request through our order inquiries form.
Please note that we respond to these emails Monday - Friday, 9am to 5pm EST. You can also contact us directly using the information below:
For Retail Purchases Only (items not purchased online or by mail order): Contact the CONSUMER AFFAIRS department. This department can handle all your cooking questions, comments about our retail products, as well as any recall questions and concerns. They can also assist you in finding a store near you or any other customer service issues you may have regarding items purchased from retail locations.
For Smithfield, Luter's, Charles Henry Gray, Jordan, Smithfield Premium, and Smithfield Lean Generation brands: Call: (800) 926-8448 Fax: (757) 673-7004 Mail: P.O. Box 250, Portsmouth, VA 23705 Email:smithfield@smithfieldhams.com
For Basse's Choice, Gwaltney, Williamsburg, and all other brands: Call: (800) 292-2773 Fax: (757) 673-7003 Mail: P.O. Box 250, Portsmouth, VA 23705 Email:basse@smithfieldhams.com
NOTE: Please hit the "Contact Us Now" button or the "Email
Management" button ONLY once. It may take a few minutes to process your request, so please be
patient.