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Contact Us


To provide suggestions, feedback or just general comments, please use one of the following forms below. Please be sure to enter in data for all of the required fields. Required fields are denoted by the asterick (*).

If you have a question regarding an order that you have already placed, please submit your request through our order inquiries form.

Please note that we respond to these emails Monday - Friday, 9am to 5pm EST. You can also contact us directly using the information below:

For Retail Purchases Only (items not purchased online or by mail order):
Contact the CONSUMER AFFAIRS department. This department can handle all your cooking questions, comments about our retail products, as well as any recall questions and concerns. They can also assist you in finding a store near you or any other customer service issues you may have regarding items purchased from retail locations.

For Smithfield, Luter's, Charles Henry Gray, Jordan, Smithfield Premium, and Smithfield Lean Generation brands:
Call: (800) 926-8448
Fax: (757) 673-7004
Mail: P.O. Box 250, Portsmouth, VA 23705
Email: smithfield@smithfieldhams.com

For Basse's Choice, Gwaltney, Williamsburg, and all other brands:
Call: (800) 292-2773
Fax: (757) 673-7003
Mail: P.O. Box 250, Portsmouth, VA 23705
Email: basse@smithfieldhams.com

 
Use this form for general comments and questions to our customer service department.


*First Name:  
  Ex. Jane
*Last Name:  
  Ex. Smith
*Email:  
  jane@msn.com
*Address 1:  
  Ex. 159 Candlewood Dr.
Address 2:  
  Ex. Suite 500
*City:  
  Ex. Savannah
*State:  
  Ex. GA
*Zip:  
  Ex. 23598
*Phone:  
  Ex. 256-597-2568
*Comments:  

Use this form if you would like to Email Management. Please use this form only if you would like to provide suggestions, feedback or if you have a complaint.

*First Name:  
  Ex. Jane
*Last Name:  
  Ex. Smith
*Email:  
  jane@msn.com
*Address 1:  
  Ex. 159 Candlewood Dr.
Address 2:  
  Ex. Suite 500
*City:  
  Ex. Savannah
*State:  
  Ex. GA
*Zip:  
  Ex. 23598
*Phone:  
  Ex. 256-597-2568
*Comments:  


NOTE: Please hit the "Contact Us Now" button or the "Email Management" button ONLY once. It may take a few minutes to process your request, so please be patient.


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